Store Policies

Shipping rates are calculated per geographic region. Ground shipping is an estimated delivery date, typically in one to five days from initial order - excluding weekends. All orders are shipped "driver release," which means packages will be delivered to the recipient address with no signature required. Packages can be left at any exterior door. 

Joe's City BBQ Store is not responsible for incorrect or incomplete shipping addresses. Be sure to double check addresses. 

Inclement weather and other unforeseen circumstances can cause shipments to be delayed. The Kansas City BBQ Store is not responsible for shipment delays caused by adverse or unpredictable weather conditions.

For gift shipments, please double check the recipient's address and make sure the recipient is available for delivery.

We will only ship to actual street addresses. Shipments will not be made to P.O. boxes.

For any questions or concerns, please contact us here.

Privacy Policy

We value your privacy and are committed to protecting your personal information. We collect data to process orders, improve our services, and communicate with you. We do not sell, rent, or share your information with third parties without your consent, except as necessary to fulfill your order or as required by law.

For any questions or concerns, please contact us here.

Terms of Service

By using our website, you agree to our terms and conditions. These terms govern your use of our site and services, including placing orders, making payments, and other interactions. We reserve the right to modify these terms at any time, and continued use of the site constitutes acceptance of any changes. See full Terms of Service here.

For any questions or concerns, please contact us here.

Refund Policy

At Joe’s Kansas City BBQ Store, we want you to be completely satisfied with your purchase. If you’re not, you may return eligible items within 30 days of purchase, provided they are unused, in original condition, and in the original packaging. A receipt or proof of purchase is required. Please do not return items directly to the manufacturer.

Perishable items such as food, as well as gift cards and hazardous materials, are non-returnable. Partial refunds may be granted in limited cases—for example, if an item is returned damaged, missing parts, or received more than 30 days after delivery.

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original method of payment. Please allow processing time based on your bank or credit card issuer. Sale items are not eligible for refunds.

We only exchange items if they are defective or damaged. Customers are responsible for return shipping costs, which are non-refundable. For returns valued over $75, we recommend using a trackable shipping method or purchasing insurance, as we cannot guarantee receipt of returned items.

For refund requests, please contact us here.

Accessibility Statement

We are committed to ensuring our website is accessible to all users, including those with disabilities. If you encounter any accessibility issues or have suggestions for improvement, please contact us here.

Cookie Policy

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. By continuing to use our site, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

For any questions or concerns, please contact us here.

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the right to request information about the personal data we collect and how it is used. You may also request that we delete your personal information or opt-out of the sale of your data. To exercise these rights, please contact us here.

For any questions or concerns regarding our policies, please reach out to us here.